R&M ELECTRICAL GROUP LTD. PRIVACY & COOKIE POLICY

By using this website, you consent to our retaining your information under the terms of this privacy and cookie policy. We are committed to preserving the privacy of your data. The following policy will explain how we use and protect your information. This Privacy Statement forms part of the Website Terms of Use and, if you place an order with us, forms part of the Terms and Conditions of Sale. All information is stored securely, collected lawfully, and in accordance with the Data Protection Act 1998. By using the Website and its services, you consent to the collection and use of your personal data by us for the purposes authorized below and for any other purpose reasonably necessary for the provision and administration of our relationship with you and the Website.‍

Your Privacy and Using Cookies

On our contact and quote request forms, we collect Personal Data, including Your Company Name, Contact Name, Telephone Number, and Email Address. This information is collected to provide you with more information on our products and services. You consent to us using this information for marketing our products and services on your behalf, in accordance with this Privacy Policy.

We may use this information to analyze how our site is used in order to improve and develop our business.

Information Collected

We collect the information provided by you when you use this Website and other services on the Website.

We may collect additional information in connection with your participation in any promotions or competitions offered by us, as well as information you provide when giving us feedback, completing profile forms, questionnaires, or ordering goods from us. We also monitor customer traffic patterns and website usage to improve the service we provide.

Policy Changes‍

We reserve the right to make changes to this Privacy and Cookie Policy without prior notice. We will only use information in accordance with the Privacy Statement under which the information was collected. If you regularly use the Website, you should continue to check this Privacy Statement for updates and amendments, as you will be deemed to have accepted the changes if you continue to use the Website after any changes have been posted.

Storage and Maintenance of Information

All of our employees are subject to confidentiality obligations regarding information accessed during employment, including customer personal information. All personal information is stored in secure computer systems and paper files. We take steps to protect the personal information we hold from misuse, loss, unauthorized access, modification, or disclosure.

It may be necessary for us to maintain records for a number of years. However, if your information is no longer required, we will securely destroy records containing personal information.

Use of Data

We use personal information collected from you for the following purposes:

• To provide a more personalized service

• To deliver our products and services

• To contact you regarding the products or services you have requested

• To carry out auditing, research, and analysis in order to maintain, protect, and enhance the services we provide

• To disclose your details to government and associated organizations as required by law

From time to time, we may also use your information to inform you about other products and services that may be of interest. You may opt out of receiving such information by clicking the link at the bottom of any such communication, or by contacting us at info@rm-electrical.com.

Disclosure of Information

We will only share your details within R&M Electrical Group Ltd (and its subsidiaries), with future owners of the Website, and with persons described in this Privacy Statement. We will not share your details with any other third parties.

We employ other companies and individuals to carry out functions on our behalf, such as delivering packages, sending mail, providing marketing assistance, analyzing data, and providing customer service. These companies and individuals may require access to your personal data but will only be given the relevant personal information needed to perform their functions.

Except as required by law, your personal information will not be disclosed to third parties for their own purposes.

We may cooperate with court, tribunal, regulatory bodies, police authorities, or similar authorities in any investigations or proceedings concerning you or your use of the Website. This may include disclosing information about communications transmitted via the Website where required.

We may also share group customer information (without identifying individuals) to better understand customer behavior and improve our service.

We regard our databases of information (which may include your personal information) as an important part of our business and will not sell or give this information to any outside organization for use in its marketing or solicitation without your consent.

Links

The Website contains links to other websites. Please note we are not responsible for the privacy practices of such websites, and recommend reading their privacy statements immediately upon entering. Should the other websites not have a privacy statement, we recommend contacting the relevant third party before using their website. This Privacy Statement applies only to information collected through the Website.

User Rights of Access, Rectification, and Erasure

You are entitled, subject to certain exemptions, to obtain a copy of the personal data we hold about you, correct inaccuracies in that data, and request we cease using your personal information. Please direct such requests to marketing@rm-electrical.com or write to us at:

R&M Electrical Group Ltd, Turnpike House, Tollgate Business Park, Chandlers Ford, Hampshire, SO53 3TG.

Jurisdiction

This Privacy Statement will be governed by and construed in accordance with the laws of the UK, with exclusive jurisdiction granted to English courts in any disputes. However, we reserve the right to initiate proceedings in alternative jurisdictions.

Privacy and Cookies

Use of Cookies

To fully use the R&M website, your browser needs to accept cookies. Our cookies do not store sensitive information like your name or address. However, if you’d prefer to restrict, block, or delete cookies, you can do so via your browser settings. Each browser is different, so refer to your browser’s help menu (or your mobile phone’s manual) to change cookie preferences. You may also visit www.aboutcookies.org for more information on managing cookies.

Cookies List and Purposes

• wordpress_test_cookie: A WordPress cookie to check if you are logged in. It is used only by site editors and administrators.

• Google Analytics Cookies:

• _utma: Tracks the number of visits and times of first, previous, and current visits.

• _utmb: Tracks how long you stay on the site.

• _utmc: Used to check how long you stay on a site.

• _utmz: Tracks where a visitor came from (e.g., search engine or link).

Managing Cookies‍

You can modify your browser settings to notify you when cookies are sent or block cookies entirely. You can also delete previously set cookies.

If you want to restrict or block cookies, modify your browser’s settings. Visit www.aboutcookies.org for comprehensive instructions on handling cookies across various browsers.

Useful Websites:

• www.ico.org.uk

• en.wikipedia.org