• R&M Electrical Group

Your Privacy and Using Cookies

By using this website you consent to our retaining your information under the terms of this privacy  and cookie policy. We are committed to preserving the privacy of your data. The following policy will explain how we use and protect your information. This Privacy Statement forms part of the Website Terms of Use and if you place an order with us, form part of the Terms and Conditions of Sale. All information is stored securely, collected lawfully and in accordance with the Data Protection Act 1998. By using the Website and the services on the Website, you consent to the collection and use of your personal data by us for the purposes authorised below and for any other purpose which is reasonably necessary for the provision of and the proper administration of our relationship with you and the Website.

On our contact forms and quote request forms we collect Personal Data including Your Company Name, Contact Name, Telephone Number, and Email Address. This information is collected in order to provide you with more information on our products and services. You consent to us using the information provided by you in order to facilitate the marketing of our products and services on your behalf and in accordance with the terms of this Privacy Policy.

We may use this information to analyse how our site is used in order for us to improve and develop our business.

INFORMATION COLLECTED

We collect the information provided by you when you use this Website and other of the services on the Website.

We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback or completing profile forms and questionnaires or in ordering goods from us. We also monitor customer traffic patterns and the use of the Website which enables us to improve the service we provide.

POLICY CHANGES

We reserve the right to make changes to this Privacy and Cookie Policy without prior notice. We will only use information in accordance with the Privacy Statement under which the information was collected. If you regularly use the Website you should continue to check this Privacy Statement for updates and amendments, as you will be deemed to have accepted the changes if you continue to use the Website after any changes have been posted.

STORAGE AND MAINTENANCE OF INFORMATION

All of our employees are subject to obligations of confidentiality regarding information which they have access to in the course of their employment including the personal information of customers. All personal information is held in secure computer storage facilities and paper–based files. We take steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure.

It may be necessary for us to maintain our records for a number of years. However, if your information is no longer required, we will destroy records containing personal information securely.

USE OF DATA

We use personal information collected from you for the following purposes:

  • To provide a more personalised service
  • To deliver our products and services
  • To contact you regarding the products or services that you have requested
  • To carry out auditing, research and analysis in order to maintain, protect and enhance the services we provide
  • To disclose your details to government and associated organisations as required by law

From time to time we might also use your information to let you know about other products and services which we offer which may be of interest to you. You may opt out of receiving such information by clicking on the link at the bottom of any such information, or by alternatively contacting us on marketing@rm-electrical.com.

DISCLOSURE OF INFORMATION

We will only share your details within R&M Electrical Group Ltd (and its subsiduaries), with any future owners of the Website and with the other persons described in this Privacy Statement. We will not share your details with any other third parties.

We employ other companies and individuals to carry out functions on our behalf including delivering packages, sending mail, providing marketing assistance, analysing data and providing customer service. In order to carry out their functions these companies and individuals may require access to your personal data but we shall only disclose to them such relevant personal information as is needed by them to perform their functions. Except as required by law your personal information will not be disclosed to third parties for those third parties’ own purpose or use.

Where requested to do so, we may co–operate with any court, tribunal, regulatory body, police authority or other similar authority in any investigations or proceedings concerning you or your use of the Website. This may include disclosing information about communications transmitted via the Website to such authorities where required.

We may also use and share information relating to groups of customers, without identifying individuals, to learn more about customer behaviour and to find ways of enhancing our service.

We regard our databases of information (which may include your personal information) as an important part of our business and we will not give or sell this information to any outside organisation for use in its marketing or solicitation without your consent.

LINKS

The Website contains links to other websites. Please note that we are not responsible for the privacy practices of such other websites, and we recommend you read the privacy statements immediately on entering other websites. Should the other websites not have a privacy statement we recommend you contact the relevant third party directly before using their website. This Privacy Statement applies only to information collected through the Website.

USER RIGHTS OF ACCESS, RECTIFICATION AND ERASURE

You are entitled, subject to certain exemptions, to obtain a copy of the personal data we hold about you, to correct any inaccuracies in such data and to request we cease using your personal information. Please direct such requests to marketing@rm-electrical.com or write to us at:

The Commercial Manager, R&M Electrical Group Ltd, Unit 2, 362a Spring Road, Sholing, Southampton, SO19 2PB.

JURISDICTION

This Privacy Statement will be exclusively governed by and construed in accordance with the laws of UK and the English courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

PRIVACY AND COOKIES

Use of cookies

To make full use of the R&M website, your browser needs to accept cookies.

Our cookies don’t store sensitive information such as your name or address. However, if you’d prefer to restrict, block or delete cookies from our website, you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences. We also have a ‘Manage your cookies’ section below.

Here’s a list of the main cookies we use, and what we use them for.

wordpress_test_cookie A WordPress (Our content management system) cookie that checks to see if you are logged into the site. This cookie is only actively used by site editors and administrators.

There are some cookies on our website which are generated by third party services. Google Analytics, Statcounter and GetClicky are used to track traffic on our website.

Cookie name Cookie purpose
_utma Google Analytics: stores each user’s amount of visits, and the time of the first visit, the previous visit, and the current visit (presumably partly for double checking of this information).
_utmb Google Analytics: are used to check approximately how long you stay on a site: when a visit starts, and approximately ends (c expires quickly).
_utmc Google Analytics: are used to check approximately how long you stay on a site: when a visit starts, and approximately ends (c expires quickly).
_utmz Google Analytics: stores where a visitor came from (search engine, search keyword, link)

Managing cookies

You don’t need to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set.

If you wish to restrict or block cookies you can do this through your browser settings, the Help function in your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers.

Useful websites:

www.ico.gov.uk
www.aboutcookies.org
en.wikipedia.org